FedEx Announces New Procedures for Adult Signature Deliveries
FedEx recently made headlines when they announced new technology to verify adult signature deliveries, the type of delivery used in delivering wine to homes across the U.S. Although change is always a little scary, employing technology to make delivery safer and even easier could be a step in the right direction.
FedEx Express and FedEx Ground have announced that in June 2022, they will enable their ID scanning functionality for adult signature deliveries in the United States. Your customers may have questions or concerns about the new procedures, and how that will affect their wine deliveries. They may have asked if their personal identity data could be compromised or if it will change the way they enjoy the wine they are currently receiving. Here is what we know:
- ID scanning will commence on June 28, 2022, for domestic deliveries within the United States for those shipments that require an adult signature.
- The technology used will electronically capture the recipient’s first initial and last name and will verify that the recipient is twenty-one years of age or older.
- No other personal data will be recorded, including driver’s license number, phone number, address, birthdate, etc.
FedEx Delivery Attempts
When your customer is getting a wine delivery, an adult signature is required. When an adult signature is required, the delivery driver will not leave the package but will make up to three attempts to make delivery. A door tag is left for at every failed delivery attempt.If the door tag has a label on the back, it will warn the customer that re-delivery will not be attempted and issue a nearby location where the package can be picked up. The recipient will still need a government-issued photo ID to pick up the package.
Wineshipping’s Premium Tracking solution allows proactive, detailed and timely notifications to be sent to recipients via SMS and Email which allow recipients to be home or to reschedule their delivery. This capability reduces delays, frustration and the expense of returns due to unsuccessful delivery (because of the adult signature requirement). Premium Tracking also allows customers real-time visibility of the end-to-end temperature control that assures them that their wine delivery is not affected by the summer heat.
What Does FedEx Adult Signature Delivery Procedure Mean to You and Your Customers?
This new procedure may not cause so much as a ripple in the way your wine is delivered to your customers. FedEx is simply improving on the way they verify adult signatures and will have no effect on your wine deliveries. If anything, it may make the verification even quicker and less intrusive. Your customers will continue to receive their deliveries effortlessly so they can spend their time enjoying your wine and service.
We take pride in providing tracking information to your customers so that they know exactly when they will receive their wine so that they can be available. By giving them up-to-date tracking, you can be assured that your wine will arrive in the same premium condition, without exposure to temperatures that could affect its quality.
Wineshipping’s Commitment to Excellence Makes the Difference
Wine shipping is what we do. It is all we do. In fact, that’s how we got our name. We are passionate about providing you and your customers with the best service available, offering the most innovative and comprehensive technology, and providing unparalleled customer care. Our commitment to service and our compliance expertise set us apart from other logistics companies. Our excellence in operations has been the result of shipping over eight million boxes per year and our satisfied customers sing our praises. Contact us today to see how a partnership with Wineshippers can benefit you!