Customer Care

A dedicated service team for each and every customer

Logistics management shouldn’t be a full-time job. The Wineshipping support ecosystem is built to save you time, keep you informed, and give you peace of mind.

increase in delivery rate using our customized package status notifications

satisfaction rating

days/week

our support staff is standing by

Order fulfillment is the culmination of your brand experience and the end of your product’s journey, when your customers finally get their first sip. Our rigorous quality control and meticulous attention to detail ensure your wine is delivered safely and accurately. The customer experience is a core priority for us, and you can rest easy knowing that we will treat your customer like our own. We pride ourselves on getting it right, and making that experience feel effortless for both you and your customer.

OUR COMMITMENT

Our seamless, pain-free onboarding begins with an audit of your current order fulfillment workflows, sales strategy, business priorities, and brand vision. We’ll connect to your current software, configure your service-speed and carrier options, and discuss best practices to optimize inventory spread. Let our team of experts handle data migration, account set-up, and training to set you up for success.

Here’s what makes Wineshipping’s service unique:

Comprehensive Onboarding and Ongoing Support

New clients work closely with our Onboarding Specialist to ensure that your data is migrated and your inventory is in place. You’ll meet your dedicated Account Manager and Customer Service Representative, who will help manage your business like it’s their own.

Self-Service Portal

Gain visibility and control with our 24/7 customer portal. Create custom queries to discover trends or drill down into orders, packages, carrier tracking, redirects, returns, and a variety of inventory levels and statuses. Our system uses a two-way flow of information between your sales platforms and our operations management system so you’ll always have the most up-to-date data.

Year-Round Service Level Agreements

Our team overperforms, even when sales surge and deadlines are tight. We have the fastest turnaround times in the industry, and the latest order cut-offs. Rest assured that even during peak shipping seasons, your SLAs will remain in place.

Helping our customers deliver on superior service

"We have been working with Wineshipping for over a decade and could not be happier with the excellent service they provide us and our customers. Their team is efficient, reliable, friendly, and knowledgeable. "

Katie Longoria

Wine Club Manager, FOXEN

Market Insights

Read on for tips to help run your business:

Q&A: Wineshipping Chief Executive Eric Lewis

New Opportunities in Changing Times – Wine & COVID-19

2020 Direct-to-Consumer Wine Shipping Report

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Speed to Delivery

We store your inventory in any combination of our fulfillment centers, based on where your customers are. As soon as an order is placed, we ship it from the nearest warehouse.

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Straightforward Pricing

We know it sounds impossible, but we promise that you really can lower your shipping costs without sacrificing your brand value. By partnering with us you will benefit from the years we have spent investing in technology and building economies of scale, all of which are aimed at one thing: saving you money.

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Order & Inventory Accuracy

Say goodbye to mispicks, damage, and missing inventory. Our infrastructure has multiple layers of quality-control to ensure stable operations, even during sales surges. Our dedicated inventory management team has your back, with 24/7 real-time inventory visibility, SKU depletion tracking, and active analytics.

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Sustainability

One of our top priorities is taking measurable steps toward reducing our environmental impact, locally and globally, to benefit our earth and communities. Our commitment to sustainable practices creates healthy working environments for our employees, reduces unnecessary waste, and allows us to be a leader in community improvement.

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Innovative Technology

Our best-in-class technology has two aims: to seamlessly get your products to your customers and to track and analyze the process before, during, and after fulfillment. Our inventory and warehouse systems keep costs down, speed up delivery, and ensure quality. And our software package helps you harness your data and improve your performance.

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Customization

Your packaging as an extension of your brand identity and a signal of quality. You’ve spent years differentiating your products, so why choose a shipping partner with a one-size-fits-all mindset? Our team is prepared to help you deliver a best-in-class package presentation. We deliver the “wow” factor for each and every customer.

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Carrier Flexibility

Unlike our competitors, we ship with every major carrier. Wineshipping partners with UPS, FedEx, GSO, and several regional partners for last-mile delivery, with a broad range of service-speed options. Our economies of scale allow us to negotiate effectively and provide you with the lowest prices without sacrificing carrier choice.

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Compliance Expertise

Selling and distributing alcohol can be a regulatory minefield. Luckily, we know the way through. We’ve spent years building legal expertise and are ready to help you in every way we can. Making and selling wine, beer, and spirits is the fun part. Let us handle the rest.

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We’re not just about getting products from Point A to Point B. If we aren’t actively helping your brand and your bottom line, we aren’t doing our job. With an extensive onboarding process and personal attention every step of the way, we will be your guide through the complex world of shipping and logistics.

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Reach out to us for a custom quote!

A dedicated service team for each and every customer

increase in delivery rate using our customized package status notifications

satisfaction rating

our support staff is standing by

You can count on us to get the job done accurately and on-time

OUR COMMITMENT

We’re consumer-focused and obsessed with getting it right

Comprehensive Onboarding and Ongoing Support

Self-Service Portal

Year-Round Service Level Agreements

Helping our customers deliver on superior service

Katie Longoria

Market Insights

Read on for tips to help run your business:

Discover solutions for...

Speed to Delivery

Speed to Delivery

Straightforward Pricing

Straightforward Pricing

Order & Inventory Accuracy

Order & Inventory Accuracy

Sustainability

Sustainability

Innovative Technology

Innovative Technology

Customization

Customization

Carrier Flexibility

Carrier Flexibility

Compliance Expertise

Compliance Expertise

Customer Care

Customer Care

Learn for yourself why our service reputation is the strongest in the industry

Quicklinks

Get in touch

Headquarters

707-933-9063

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You can count on us to get the job done accurately and on-time

Comprehensive Onboarding and Ongoing Support

Self-Service Portal

Year-Round Service Level Agreements ​

Helping our customers deliver on superior service

Katie Longoria

Speed to Delivery

Straightforward Pricing

Order & Inventory Accuracy

Sustainability

Innovative Technology

Customization

Carrier Flexibility

Compliance Expertise

Customer Care

Headquarters

707-933-9063

Year-Round Service Level Agreements